Frequently Asked Questions (FAQ)

An online pet memorial is a web page, designed entirely by you, as a tribute to the life and memory of a cherished pet that has passed away.  We have discovered that an online memorial is a wonderful way to help the grieving process and to create a lasting remembrance.

This website was created as a genuine service for people who have loved and lost a pet, as we have.

Here at, we provide a FREE service which allows you to create an online pet memorial as a tribute to your pet.  You can include photos, thoughts, memories, or anything else you'd like your pet to be remembered by. You can add text, graphics, and even audio and video.  Based on a structure designed by you, visitors, friends and family members can even contribute their own words, pictures, notes, comments and other parting sentiments about your pet's life.

An incredible way to create a lasting memorial and tribute to your pet's life.   An opportunity for friends and relatives to read, see, hear and learn about how your pet lived and how important they were to you and your family.

It's very easy, and requires no Internet or web programming skills.  You step through a simple question and answer wizard that includes questions about the required content and the structure that you would like to use for your online memorial.  By following the instructions provided, you can add text, pictures, graphics, audio and video, making as many changes as you wish until you are satisfied with the look and design of the memorial.

Your pet memorial will be visible immediately after you enable the online memorial (for FREE) at the end of the question-and-answer wizard.

Anybody visiting your online pet memorial could make a contribution by adding a photo, personal note, or uploading an audio clip, video clip, or document.  When you create the memorial you can decide whether visitors are allowed to do this.  Optionally, you can specify that the online memorial be "moderated" by you.  In this case, you must view and approve all contributions before they will appear on the memorial web page.  You can even choose to be notified automatically by email whenever someone adds a photo, personal note or other memorabilia to the memorial.

Our goal at to have all of your friends and family visit your pet memorial for years to come.  Unlike other online memorial services, no advertising banners will ever appear on the web page, and the web address can be personalized by you.  In fact, we let you choose your own web address, such as "".

Unlike other online memorial services, no advertising banners will ever appear on your web page.  This service is intended just for you and your pet's legacy.  It has been designed to provide an elegant, tasteful and lasting tribute to your pet's life.

There is no limit to the number of memorials you can create.

All of our data is securely stored in a highly encrypted format on database servers in the USA. To protect against catastrophic data loss, daily backups are performed on each of our servers to locations in Canada and the U.S. Hence, if any one of our servers experienced technical difficulties, the data would not be at risk.

Furthermore, physical protection of our primary systems includes:

  • Fire detection and fire suppression systems with dry pipe pre-action sprinkler systems
  • N + 1 redundant power supplies, providing dual power feeds and backup batteries, water coolant systems and generators
  • N + 1 redundant climate control, providing primary and backup chiller units, cooling towers, and water storage
  • Local network operations center (NOC) for monitoring all data center operations
  • 24x7 monitoring and support of network connection and server availability
  • 24x7 uniformed guard service with interior and exterior closed-circuit television surveillance
  • Electronic access at all data center entrances, including biometric hand scanners
  • Electronic key management systems and individually keyed cabinets

As you can see, we take the security and privacy of all of our member information very seriously.

All of our services here at are completely international.  They can be used by anyone in any country in the world.

This is a FREE service which allows you to step through a question and answer wizard to create a pet memorial, upload text, graphics, audio, video, and other memorabilia.  You can make unlimited updates to the memorial while it is online and you are a member at  The memorial will be maintained for free for the first 3 months, and can be extended to a given number of years, or permanently, as specified by you.

Fees for extra space or time beyond what comes for free are extremely reasonable, as we just need to cover the basic costs of hosting and maintaining the pet memorial. Any profits from this website are donated to pet charities.

Our complete pricing structure is available on our Products & Prices page.

Yes, we accept all major credit cards, as well as personal checks or money orders.  If you are making a purchase, you will be provided with further instructions regarding your options.

Absolutely.  Your credit card information is only used for purchases and it is never stored by us. Furthermore, all credit card purchases are through a secure gateway which protects all of your transactions by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by all popular browsers. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet, and this information is never stored, nor is it recorded by the secure site. This makes doing business over the Internet as secure as purchasing by telephone or handing your credit card to a waiter in a restaurant. is proud to offer a 30-day, 100% money back guarantee on all purchases. If after making a purchase you do not feel that you have received value for your money, we will gladly refund 100% of your purchase. No questions asked. has funding set aside to support the cost of hosting member information and all pet memorials well into the future based on today's prices. This money is used as an insurance policy to ensure that even if ceases to accept new members, that existing member information will still be maintained. At today's prices (which we anticipate to fall) even if received no additional revenue, hosting of member data is secured for at least a generation. Our intention is to increase this fund to support ongoing costs for several generations into the future. It is of course difficult to forecast what will happen in the future, but as long as there is the concept of websites and an Internet, we anticipate being able to maintain your memorials online. We would also hope to evolve any memorials submitted to take advantage of any new technologies. Rest assured, has every intention of being here to stay!

There is a link on your member home page which allows you to delete your entire membership. Clicking on this link will result in the permanent deletion of your entire account, including all of your member information, and any memorials, documents or files you have created or uploaded. Before doing this, be sure that you understand that if you perform this action, there will be no record of you ever having an account on this website and you will no longer be able to login. Your membership account and memorials will not be recoverable.

Just send us an email at [email protected] and we can take care of that for you. Be sure to include your name and indicate which specific memorial should be removed.

If you make changes to your memorial, but you can only see your "old" memorial when you view it online, this is because you have "caching" enabled in your web browser.  In certain circumstances, this causes your browser to access a temporary "cached" version of your memorial from your hard drive instead of retrieving the latest one from our web server.  Check your browser's documentation for instructions on how to clear the cache.

If you try to add a picture downloaded directly from a digital camera it is likely to be extremely large. You should try to reduce the size of the picture so that the dimensions are about 450 x 300 pixels and save it in "jpg" format. Usually, this will reduce the size from 2 Megabytes to about 60 Kilobytes (about 30 times smaller). If you are not sure how to do this, email the picture to us, and we can do it for you.

There is a considerable amount of information included in the on-line help when you start to create an online pet memorial.  This will answer most of the common questions regarding the steps in creating the online memorial.

For information about in general, you can browse this website or send an email to [email protected].  We will be happy to answer any questions you may have.

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