We have created this privacy statement in order to demonstrate our firm commitment
to the privacy of our customers. The following discloses our information gathering and dissemination
practices for this web site, www.ILovedMyPet.com.
We maintain a record of all information that you submit to
us. We will not resell, trade, lease or rent to third parties any
personally identifiable information about you or about anybody you identify in
the course of using any of the services provided here.
Our site's registration form
requires users to give us contact information (such as their name and email
address). We use customer contact information from the registration form
to send the user information about our company and promotional material from
some of our partners, but only if the user has requested to receive such
information. If permitted by you, we may use this personal information to
contact you for various reasons relating to the
services offered through the site. For example, we may wish to inform you about new features we
have added to the web site, or we may wish to find out more about how useful you
find particular features or services. Users may opt-out of receiving
future mailings; see the "Choice/Opt-in and Opt-out" section below.
Our site uses order forms for
customers to request some of our products and services. These forms
collect additional customer contact information (such as their mailing address)
and financial information (such as their credit card number). To process
orders, we require collection of the customer's name, billing address, phone
number, email address, shipping address and credit card information. We
use this information solely to process customer orders and, if any questions or
issues should arise, to contact customers about their order. We share this
information, and only that information which is absolutely necessary, with those
third parties that are involved in the processing of customer orders. For
example, in the normal course of doing business we may be required to contact
the financial institution that issued a customer's credit card and to provide
shipping address information to the shipping carrier that delivers customer
orders. The customer's contact information is also used to get in touch
with them when necessary. Financial information that is collected is used
to bill the customer for products and services. We do not store any
customer credit card information on our web site, in our databases, or on our
Your member registration and contact
information (such as your name and email address) is stored in your member
profile. This information can be accessed by the owners, administrators and
support staff for the purposes of maintaining the web
site and processing customer service requests. This information may be
used to contact our customers if they have requested us to do so.
This site uses state-of-the-art
digital encryption and security technologies to protect the privacy and security
of our member information and has specific security measures in place to protect
the loss, misuse and alteration of the information under our control.
personal information is stored in a highly encrypted format on our server.
We use an industry standard high security streaming-encryption algorithm known
as "RSA" to encrypt all sensitive personal information before it is stored
online. RSA is a public-key cryptosystem developed by MIT professors Ronald
Rivest, Adi Shamir and Leonard Adleman. (To give you a feeling for the level of
security provided by this encryption, it has been estimated that with the most
efficient algorithms known to date, it would take a computer operating at 1
million instructions per second over 300 quintillion years to break the
encryption.) Also, the encryption method used ensures that the only way
possible to access and view the sensitive personal information stored here by a
member is by using a private internal encryption key which is unique for every
member. Our software algorithms ensure that the encryption and decryption
of a member's sensitive personal information can only be performed by the member
themselves. It is
not even possible for the operators of this web site to decrypt a member's
sensitive personal information without knowledge of this encryption key.
As an additional security measure, all successful and
unsuccessful attempts to login to a member's account are logged in our database
along with date/time stamps, IP addresses, and other detectable information from
the user. This information will be used for law enforcement purposes and
for the protection of our members should there be any suspicion of unauthorized
access to our database.
To protect against catastrophic
data loss, daily backups are performed on each of our servers to separate
locations in Canada and the U.S. Hence, if any one of our servers experienced
technical difficulties, our member data would not be at risk.
Physical protection of our primary systems includes:
- Fire detection and fire suppression systems with
dry pipe pre-action sprinkler systems
- N + 1 redundant power supplies, providing dual power
feeds and backup batteries, water coolant systems and generators
- N + 1 redundant climate control, providing primary
and backup chiller units, cooling towers, and water storage
- Local network operations center (NOC) for monitoring
all data center operations
- 24x7 monitoring and support of network connection
and server availability
- 24x7 uniformed guard service with interior and exterior
closed-circuit television surveillance
- Electronic access at all data center entrances, including
biometric hand scanners
- Electronic key management systems and individually
The most important security element of any service is the team that runs it.
We do not use any temporary staff, nor do we use any offshore or outsourced staff.
All of our services were developed locally, and no contract staff were used in the coding of our site.
Furthermore, every member of our support team is a full time employee and has been with the company for over five years.
We all love working here and are here to help you.
As you can tell by reading the above, we take the security
and privacy of all of our member information very seriously.
Choice/Opt-in and Opt-out
Our site provides visitors the opportunity to opt-in and opt-out of receiving email communications from us
and our partners at the point where we request information about the visitor.
Members can also opt-in and opt-out of receiving future email communications by visiting
logging in with their member UserID and Password, and changing their "Member Email"
preferences in their member profile. In order to comply with privacy regulations including
GDPR, PIPEDA, and other international privacy laws, by default the member preference is set to "opt-out".
Furthermore, this site allows users to remove all of their information from our database,
to not receive future communications, or to no longer receive our service, either by sending an email to
or by sending postal mail to the company address listed on our Contact Us page.
Sharing of Information and Unsolicited Communications
Aside from the aforementioned third parties involved in the
processing of customer orders, we do not share personally identifiable customer
information with any other entities.
In addition, we do not send to customers any communications
that they do not explicitly request from us. For example, the only way for
a member to receive our email news updates is if they explicitly choose to
subscribe, either when joining as a new member, or by checking the appropriate
box in their member profile when they are logged in.
This site gives users an option for changing and modifying information
previously provided. Members can simply visit ILovedMyPet.com, login, and modify any information using the link available on the Member
Our site uses a feature of your browser called a "cookie" to keep track of your
identity and preferences while you are connected to our site. There are two types of cookies:
those that store and retrieve information from your computer's hard drive, and "per-session"
cookies which do not store or retrieve any information from your hard drive.
Our web site only uses
per-session cookies. These per-session cookies are temporary, reside only in memory (not on your hard drive),
and are destroyed when you leave the site or if you remain inactive for 30 minutes.
we are ensuring
that any information about our members is not in danger of being disclosed to other people or
services which may have access to your system.
We use third-party advertising companies to serve ads when you visit our website.
These companies may use information (not including your name, address, email address, or telephone number)
about your visits to this and other websites in order to provide advertisements about goods and services
Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site
and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the
In addition, our site hosts cookies provided by other third parties. These include:
- Google Analytics (for our reporting of traffic and page views on the website)
- Yahoo/Bing ads (for our reporting of conversions from ads placed on the Yahoo/Bing network)
- Azure Application Insights Client Analytics (for website health and traffic analysis)
We do not use any Facebook or Twitter tracking pixels nor do we allow Facebook or Twitter to create any
cookies on our website.
The protection, privacy and security of our member information is one of our highest priorities.
This site contains links to other sites.
We are not responsible for the privacy practices or the content of
such Web sites.
If you have any questions about this privacy statement, the practices of this
site, or your dealings with this web site, feel free to