Privacy Statement
We have created this privacy statement in order to demonstrate our firm commitment
to the privacy of our customers. The following discloses our information gathering and dissemination
practices for this website, www.ILovedMyPet.com.
Effective July 22, 2026.
We handle personal information in accordance with applicable privacy laws, including Canada's
Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable,
other international privacy laws such as the EU General Data Protection Regulation (GDPR).
Personal Information
We maintain a record of all information that you submit to
us. We will not resell, trade, lease or rent to third parties any
personally identifiable information about you or about anybody you identify in
the course of using any of the services provided here.
Although there are no plans in place, in the event that our company is acquired by another company, then it is likely that
the databases managed by us would be included as part of that acquisition. All customers would be notified of this event,
and would be given the opportunity to remove their data from our systems.
Our site's registration form
requires users to give us contact information (such as their name and email
address). We use customer contact information from the registration form
to send the user information about our company and promotional material from
some of our partners, but only if the user has requested to receive such
information. If permitted by you, we may use this personal information to
contact you for various reasons relating to the
services offered through the site. For example, we may wish to inform you about new features we
have added to the website, or we may wish to find out more about how useful you
find particular features or services. Users may opt-out of receiving
future mailings; see the "Choice/Opt-in and Opt-out" section below.
Our site uses order forms for
customers to request some of our products and services. These forms
collect additional customer contact information (such as their mailing address)
and financial information (such as their credit card number). To process
orders, we require collection of the customer's name, billing address, phone
number, email address, shipping address and credit card information. We
use this information solely to process customer orders and, if any questions or
issues should arise, to contact customers about their order. We share this
information, and only that information which is absolutely necessary, with those
third parties that are involved in the processing of customer orders. For
example, in the normal course of doing business we may be required to contact
the financial institution that issued a customer's credit card and to provide
shipping address information to the shipping carrier that delivers customer
orders. The customer's contact information is also used to get in touch
with them when necessary. Financial information that is collected is used
to bill the customer for products and services. We do not store any
customer credit card information on our website, in our databases, or on our
web servers.
Your member registration and contact
information (such as your name and email address) is stored in your member
profile. This information can be accessed by the owners, administrators and
support staff for the purposes of maintaining the web
site and processing customer service requests. This information may be
used to contact our customers if they have requested us to do so.
In accordance with all applicable law, you may request a report of all of the personal information we have collected from you and stored in our database by contacting us.
We will require you to verify your identity before providing you with such a report.
Security
This site uses state-of-the-art
digital encryption and security technologies to protect the privacy and security
of our member information and has specific security measures in place to protect
the loss, misuse and alteration of the information under our control.
All sensitive
personal information is stored in a highly encrypted format on our server.
We use an industry standard high security streaming-encryption algorithm known
as "RSA" to encrypt all sensitive personal information before it is stored
online. RSA is a public-key cryptosystem developed by MIT professors Ronald
Rivest, Adi Shamir and Leonard Adleman. (To give you a feeling for the level of
security provided by this encryption, it has been estimated that with the most
efficient algorithms known to date, it would take a computer operating at 1
million instructions per second over 300 quintillion years to break the
encryption.) Also, the encryption method used ensures that the only way
possible to access and view the sensitive personal information stored here by a
member is by using a private internal encryption key which is unique for every
member. Our software algorithms ensure that the encryption and decryption
of a member's sensitive personal information can only be performed by the member
themselves. It is
not even possible for the operators of this website to decrypt a member's
sensitive personal information without knowledge of this encryption key.
As an additional security measure, all successful and
unsuccessful attempts to login to a member's account are logged in our database
along with date/time stamps, IP addresses, and other detectable information from
the user. This information will be used for law enforcement purposes and
for the protection of our members should there be any suspicion of unauthorized
access to our database.
To protect against catastrophic
data loss, daily backups are performed on each of our servers to separate
locations in Canada and the U.S. Hence, if any one of our servers experienced
technical difficulties, our member data would not be at risk.
Physical protection of our primary systems includes:
- Fire detection and fire suppression systems with
dry pipe pre-action sprinkler systems
- N + 1 redundant power supplies, providing dual power
feeds and backup batteries, water coolant systems and generators
- N + 1 redundant climate control, providing primary
and backup chiller units, cooling towers, and water storage
- Local network operations center (NOC) for monitoring
all data center operations
- 24x7 monitoring and support of network connection
and server availability
- 24x7 uniformed guard service with interior and exterior
closed-circuit television surveillance
- Electronic access at all data center entrances, including
biometric hand scanners
- Electronic key management systems and individually
keyed cabinets
The most important security element of any service is the team that runs it.
We do not use any temporary staff, nor do we use any offshore or outsourced staff.
All of our services were developed locally, and no contract staff were used in the coding of our site.
Furthermore, every member of our support team is a full time employee and has been with the company for over five years.
We all love working here and are here to help you.
As you can tell by reading the above, we take the security
and privacy of all of our member information very seriously.
Choice/Opt-in and Opt-out
Our site provides visitors the opportunity to opt-in and opt-out of receiving email communications from us
and our partners at the point where we request information about the visitor.
Members can also opt-in and opt-out of receiving future email communications by visiting
ILovedMyPet.com,
logging in with their member UserID and Password, and changing their "Member Email"
preferences in their member profile. In order to comply with privacy regulations including
GDPR, PIPEDA, and other international privacy laws, by default the member preference is set to "opt-out".
Furthermore, this site allows users to remove all of their information from our database,
to not receive future communications, or to no longer receive our service, either by sending an email to
[email protected],
or by sending postal mail to the company address listed on our Contact Us page.
Sharing of Information and Unsolicited Communications
Aside from the aforementioned third parties involved in the
processing of customer orders, we do not share personally identifiable customer
information with any other entities.
In addition, we do not send to customers any communications
that they do not explicitly request from us. For example, the only way for
a member to receive our email news updates is if they explicitly choose to
subscribe, either when joining as a new member, or by checking the appropriate
box in their member profile when they are logged in.
Corrections/Updates
This site gives users an option for changing and modifying information
previously provided. Members can simply visit ILovedMyPet.com, login, and modify any information using the link available on the Member
Home Page.
Cookies
Our site uses cookies and similar technologies to keep track of your identity and preferences while you
are connected to our site. Some cookies are strictly necessary and make the website work (for example,
keeping you logged in and remembering your preferences); these include short-lived session cookies that
reside only in memory. We also use analytics and advertising cookies, described below, which may be stored
on your device. You can control cookies through your web browser settings, which let you block or delete
cookies already stored and refuse new ones, and you can opt out of our marketing communications at any time
(see the "Choice/Opt-in and Opt-out" section above).
We use third-party advertising companies to serve ads when you visit our website.
These companies may use information (not including your name, address, email address, or telephone number)
about your visits to this and other websites in order to provide advertisements about goods and services
of interest to you. In particular, Google, as a third party vendor, uses cookies to serve ads on our site.
Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site
and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the
Google ad and content network privacy policy.
In addition, our site hosts cookies provided by other third parties. These include:
- Google Analytics (for our reporting of traffic and page views on the website)
- Yahoo/Bing ads (for our reporting of conversions from ads placed on the Yahoo/Bing network)
- Azure Application Insights Client Analytics (for website health and traffic analysis)
- User behavior analytics (for understanding how visitors interact with our website to improve our services)
We also use Google Tag Manager to load and manage the technologies listed above. Tag Manager does not set
cookies or collect personal information itself, but Google receives technical request information (such as
your IP address and browser type) when it loads.
We use user behavior analytics tools in order to better understand our visitors' needs and to optimize
our website and services. These tools help us understand how visitors interact with our website
(e.g. which pages they visit, how they navigate the site, which links they click, and how far they
scroll on each page) and this enables us to improve and maintain our services based on visitor usage
patterns. These tools use cookies and other tracking technologies to collect data on visitor behavior
and their devices (in particular, the device's IP address is captured and stored only in anonymized form,
along with device screen size, device type, browser information, geographic location at the country level
only, and preferred language used to display our website). This information is stored in a pseudonymized
form. We will never use this information to identify individual users or to match it with further data on
an individual user. This data is used solely for internal purposes to improve our website and services,
and is not shared with third parties for advertising or marketing purposes.
The protection, privacy and security of our member information is one of our highest priorities.
Where your information is stored
To operate the website and provide our services, some personal information may be stored or processed
outside Canada by reputable service providers. Our providers are contractually required to
protect your information, use it only to provide services to us, and keep it confidential.
How long we keep your information
We keep your personal information only as long as we need it for the purposes described here, or as long as
the law requires. In general, account data is kept while your account is active; after you close your
account, identifying information is destroyed or anonymized promptly, except records we are required to keep
(such as order and payment records), which are retained for seven (7) years to meet tax, accounting and
audit obligations, and then destroyed. Backups are overwritten on our normal backup cycle, and security and
access logs are kept up to 24 months.
Confidentiality incidents
If a confidentiality incident (such as unauthorized access, use, disclosure, or loss of personal
information) occurs and presents a real risk of significant harm to you, we will notify you and the relevant
privacy regulator (in Canada, the Office of the Privacy Commissioner of Canada) with reasonable promptness,
take steps to reduce the risk, and act to prevent similar incidents. We keep a register of confidentiality
incidents.
Your privacy rights
Subject to the limits allowed by law, you may access the personal information we hold about you and receive
a copy; correct information that is inaccurate, incomplete, or out of date; withdraw consent to a use or
disclosure (for example, marketing); delete your account and information; and be informed if a decision
about you is based exclusively on automated processing. To exercise a right, contact us (see
"Contacting Us" below). We may verify your identity first and will respond within the time the law
requires (generally 30 days).
Automated processing and profiling
We use website analytics that may profile how visitors use the site. We do not make any decision
about you exclusively by automated means. If that ever changes, we will tell you and provide the
rights the law gives you, including review by a person.
Links
This site contains links to other sites.
We are not responsible for the privacy practices or the content of
such Websites.
Contacting Us
Our Privacy Officer
PartingWishes Inc. has designated a person in charge of the protection of personal information (our
"Privacy Officer"). You may contact our Privacy Officer with any question, request, or complaint
about your personal information, or to exercise any of the rights described in this statement:
Privacy Officer
PartingWishes Inc.
2420 Bank Street, Suite 45
Ottawa, Ontario K1V 8S1, Canada
You can reach our Privacy Officer through our Contact Us page.
If you have any questions about this privacy statement, the practices of this
site, or your dealings with this website, feel free to
contact us.