Frequently Asked Questions (FAQ)
What is an online pet memorial?
An online pet memorial is a web page, designed entirely by
you, as a tribute to the life and memory of a cherished pet that has passed
away. We have discovered that an online memorial is a wonderful way to
help the grieving process and to create a lasting remembrance.
What is ILovedMyPet.com?
This web site was created as a genuine service for people who
have loved and lost a pet, as we have.
Here at ILovedMyPet.com, we provide a
FREE service which allows you to create an online pet memorial as a tribute to your pet.
You can include photos, thoughts, memories, or anything else you'd like your pet to be
remembered by. You can add text, graphics, and even audio and video. Based
on a structure designed by you, visitors, friends and family members can even
contribute their own words, pictures, notes, comments and other parting
sentiments about your pet's life.
An incredible way to create a lasting memorial and
tribute to your pet's life. An opportunity for friends
and relatives to read, see, hear and learn about how your pet lived and how
important they were to you and your family.
How do I create an online pet memorial?
It's very easy, and requires no Internet or web programming
skills. You step through a simple question and answer wizard that includes
questions about the required content and the structure that you would like to
use for your online memorial. By following the instructions provided, you can add
text, pictures, graphics, audio and video, making as many changes as you wish
until you are satisfied with the look and design of the memorial.
When will it go online?
Your pet memorial will be visible immediately after you enable
the online memorial (for FREE) at the end of the question-and-answer wizard.
Who can add content to my online pet memorial?
Anybody visiting your online pet memorial could make a
contribution by adding a photo, personal note, or uploading an audio clip, video
clip, or document. When you create the memorial you can decide whether
visitors are allowed to do this. Optionally, you can specify that the online memorial be
"moderated" by you. In this case, you must view and approve
all contributions before they will appear on the memorial web page. You
can even choose to be notified automatically by email whenever someone adds a
photo, personal note or other memorabilia to the memorial.
What will be the web address of my online pet memorial?
Our goal at ILovedMyPet.com to have all of your friends and
family visit your pet memorial for years to come.
Unlike other online memorial services, no advertising banners will ever appear
on the web page, and the web address can be personalized by you. In fact, we
let you choose your own web address, such as "http://www.ILovedMyPet.com/Lassie".
Will ads appear on my online pet memorial web page?
No advertising banners will ever appear on your web page.
Unlike some other online memorial services, this service is intended just for
you and your pet's legacy. It has been designed to provide an elegant,
tasteful and lasting tribute to your pet's life.
How many online pet memorials can I create?
There is no limit to the number of memorials you can create.
How secure is my information? Can it get
destroyed or lost?
All of our data is securely stored in a highly encrypted format on database
servers in the USA. To protect against catastrophic data loss, daily backups are
performed on each of our servers to locations in Canada and the U.S. Hence, if
any one of our servers experienced technical difficulties, the data would not be
at risk.
Furthermore, physical protection of our primary systems includes:
- Fire detection and fire suppression systems with dry pipe pre-action
sprinkler systems
- N + 1 redundant power supplies, providing dual power feeds and backup
batteries, water coolant systems and generators
- N + 1 redundant climate control, providing primary and backup chiller
units, cooling towers, and water storage
- Local network operations center (NOC) for monitoring all data center
operations
- 24x7 monitoring and support of network connection and server availability
- 24x7 uniformed guard service with interior and exterior closed-circuit
television surveillance
- Electronic access at all data center entrances, including biometric hand
scanners
- Electronic key management systems and individually keyed cabinets
As you can see, we take the security and privacy of all of our member
information very seriously.
Does it matter which country I live in?
All of our services here at ILovedMyPet.com are completely
international. They can be used by anyone in any country in the
world.
How much does it cost?
This is a FREE service which allows you to step through a
question and answer wizard to create a pet memorial, upload text, graphics, audio, video, and other memorabilia. You can make unlimited updates to
the memorial while it is online and you are a member at ILovedMyPet.com.
The memorial will be maintained for free for the first 3 months, and can be
extended to a
given number of years, or permanently, as specified by you.
Fees for extra space or time beyond what comes for free are
extremely reasonable, as we just need to cover the basic costs of hosting and
maintaining the pet memorial. Our complete pricing
structure is available on our Prices page.
Do you accept personal checks or money
orders?
Yes, we accept all major credit cards, as well as
personal checks or money orders. If you are making a purchase, you will be
provided with further instructions regarding your options.
Is my credit card information safe?
Absolutely. Your credit card information is
only used for purchases and it is never stored by us. Furthermore, all credit
card purchases are through a secure gateway which protects all of your
transactions by powerful Secure Sockets Layer (SSL) encryption technology and
Private Communication Technology (PCT) security standards supported by Microsoft
Internet Explorer, Netscape Navigator, and other popular browsers. SSL encrypts
your credit card number, name, address, and telephone number before they travel
over the Internet, and this information is never stored, nor is it recorded by
the secure site. This makes doing business over the Internet as secure as
purchasing by telephone or handing your credit card to a waiter in a restaurant.
What if I am not satisfied after I have made a purchase?
ILovedMyPet.com is proud to offer a 30-day, 100% money back
guarantee on all purchases. If after making a purchase you do not feel that you
have received value for your money, we will gladly refund 100% of your purchase.
No questions asked.
What will happen if ILovedMyPet.com goes out of business?
ILovedMyPet.com has funding set aside to support the cost of
hosting member information and all pet memorials well into the future
based on today's prices. This money is used as an insurance policy to ensure
that even if ILovedMyPet.com ceases to accept new members, that existing member
information will still be maintained. At today's prices (which we anticipate to
fall) even if ILovedMyPet.com received no additional revenue, hosting of member
data is secured for at least a generation. Our intention is to increase this
fund to support ongoing costs for several generations into the future. It is of
course difficult to forecast what will happen in the future, but as long as
there is the concept of web sites and an Internet, we anticipate being able to
maintain your memorials online. We would also hope to evolve any memorials
submitted to take advantage of any new technologies. Rest assured,
ILovedMyPet.com has every intention of being here to stay!
I created a test memorial without signing
up. How can I get it removed?
Just send us an email at support@ilovedmypet.com
and we can take care of that for you. Be sure to include your name and indicate
which specific memorial should be removed.
Why are my changes not being reflected when I view my
memorial?
If you make changes to your memorial, but you can only
see your "old" memorial when you view it online, this is because you have "caching"
enabled in your web browser. In certain circumstances, this causes your
browser to access a temporary "cached" version of your memorial from your hard drive
instead of retrieving the latest one from our web server. If you are using
Internet Explorer, you should clear your cache by selecting Tools > Internet
Options > Temporary Internet Files > Delete Files. If you are using a
different web browser, check your browser's documentation for instructions on
how to clear the cache.
I am trying to upload a picture to a
memorial and it keeps saying I need more space
If you try to add a picture downloaded
directly from a digital camera it is likely to be extremely
large. You should try to reduce the size of the picture so that
the dimensions are about 450 x 300 pixels and save it in "jpg"
format. Usually, this will reduce the size from 2 Megabytes to
about 60 Kilobytes (about 30 times smaller). If you are not sure
how to do this, email the picture to us, and we can do it for
you.
How can I get more information?
There is a considerable amount of information included in the
on-line help when you start to create an online pet memorial. This will answer most of the
common questions regarding the steps in creating the online memorial.
For information about ILovedMyPet.com in general, you can browse this web site or send an email to
support@ilovedmypet.com.
We will be happy to answer any questions you may have.